We operate a strict, multi-tiered sourcing structure to provide complete transparency for our salon accounts and retail clientele:

• The Pure Raw Collection: 100% authentic, unprocessed single-donor hair. Completely raw, un-steamed, and left in its native natural dark tones. Can be safely bleached to pale ice-blonde shades and lasts 3 to 5+ years.

• The Signature Virgin Collection: Premium, cuticle-aligned human hair, expertly steam-textured and pre-coloured into our master palette. Perfect for multi-tonal dimensional styling. Lasts 1 to 2+ years.

• The Essential Range: High-volume, budget-friendly Double Drawn (DD) Remy hair. Pre-coloured for rich tonal depth. Engineered for protective styling, fast-moving salon installs, and weekend glam. Lasts 3 to 9+ months.

📱 THE DIGITAL CARE COMPLIANCE

Every product arrives with a custom printed QR-code via thank you card or hang-tag. Simply scan the code with your smartphone camera to access our hidden Masterclass Aftercare Guide (www.refinedroots.co.uk/care) to maximize your hair's longevity.

Due to strict UK health and hygiene regulations regarding the transit and use of human hair products, our exchange and return policy is governed by the following rigid protections:

• The Universal Security Tag: All Refined Roots hair products arrive structurally secured with our custom, matte universal hygiene hang-tags.

• Void Notice: Returns, refunds, or exchanges are strictly VOID if this security tag has been cut, unlooped, detached, or chemically altered in any way.

• Product Inspection: We kindly request that you thoroughly inspect your lace layout, weight density, texture profile, and colour matching within its clear protective band BEFORE removing the universal tag.

• Eligible Returns: Unaltered items with all original security tags completely intact must be returned within 14 days of delivery. Return courier costs are the responsibility of the purchaser.

Every order represents a dedication to elite hair engineering. Please review our luxury processing and insured transit matrix below:

• Standard Processing: To maintain immaculate quality control and full cuticle alignment protection, our standard processing and customization timeline requires 7 to 14 working days (14 to 21 working days for our hand-knotted Pure Raw and Signature Wigs).

• UK Domestic Standard Insured (2-4 Working Days after processing ): £5.95 via Royal Mail Tracked 48 with Signature. Fully mapped digital tracking with a strict signature requirement at your door.

Live tracking maps and dispatch reference links will be delivered directly to your inbox the exact second your package exits our depot.