Quick answers
Guides & FAQs
Step 1
Consultation & Matching
Browse our collection and select your desired Texture (Straight, Wavy, Curly). Use our digital swatches to find your perfect Colour match.
Pro Tip: If you’re between shades, we recommend consulting with your stylist first, as bespoke orders cannot be changed once processed.
Step 2
Customise Your Length
Choose your ideal Length from the dropdown menu. Whether you’re looking for a subtle volume boost or dramatic inches, each bundle is prepared specifically to your requirements.
Step 3
Secure Checkout
Add your selection to the cart. At checkout, ensure your shipping address is 100% correct. You’ll be asked to agree to our Terms of Sale, which confirms you’ve checked your specs and understood our hygiene return policy.
Step 4
Artisan Production (24-Hour Window)
Once your order is placed, you have 24 hours to request any changes. After this, your order is sent to our specialist manufacturer. Your hair is then ethically sourced, quality-checked, and prepared for dispatch.
Step 5
Track Your Transformation
Your hair is shipped directly from the source to ensure maximum freshness and quality. You will receive a Tracking Number via email as soon as it’s on its way. Please allow up to 14 working days for your Refined Roots to arrive!
A Step-by-Step Guide to Refined Roots
Guides and resources
Reach Out
Business Info
A.
500 Terry Francine Street, SF, CA 94158
E.
info@mysite.com
P.
123 456 7890
How can we help?